Refund Policy

30-Day Returns and Exchanges

A return or exchange may be requested for any reason within 30 days after delivery. At the relevant stage, contact us before sending the item so that authorization and shipping instructions can be issued. For consistent handling, the details in this section explain our handling of returns and exchanges from start to finish; timing and responsibility remain unambiguous. Customers do not bear approved return-shipping charges. Under this policy, munchkin covers those costs for change-of-mind returns, exchanges, damaged or defective goods, and incorrect or incomplete shipments. Keep the product and included pieces together for the return when reasonably possible. For this purpose, nothing in this condition removes remedies that consumers are legally entitled to receive.

Products Outside the Change-of-Mind Program

Customized products, clearance or Final Sale products, gift cards, and opened intimate or hygiene-sensitive products are excluded from no-reason returns where the law permits. These exclusions never remove the customer's remedies when an item arrives damaged, defective, incorrect, incomplete, or otherwise fails to conform to the order. For a straightforward customer experience, the details below describe our service commitments for return exclusions; the practical details remain in view.

Cancellations, Refunds, and Where to Return

Once a return is received and inspected, we communicate the decision. For completeness, an approved refund is sent to the original payment method within 5–10 business days, although the bank or card issuer may need additional posting time. To provide a reliable point of reference, the statements below provide a direct explanation of refunds and cancellations; customer choices remain easy to review. Contact us promptly to cancel before dispatch. For clarity, a shipped order is handled under the return terms set out here. The default return destination is 564 Ashton Ln, Paris, Texas, 75462, United States. For completeness, wait for authorization and routing instructions before sending a parcel. In the same context, contact support@munchkinplay.store or 512-871-4714 during Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).